A data frame containing 23 variables with 411 observations. The original indicators were measured on a 6-point scale. In this version of the dataset, the indidcators are scaled to be between 0 and 100.



An object of class data.frame with 411 rows and 23 columns.


The dataset is provided by Jörg Henseler.


The data comes from a European manufacturer of durable consumer goods and was studied by Bliemel et al. (2004) who focused on service quality. It is also used in Henseler (2021) for demonstration purposes, see the corresponding tutorial.


Bliemel FW, Adolphs K, Henseler J (2004). “Reconceptualizing service quality. A formative measurement approach using PLS path modeling.” In Munuera-Aleman JL (ed.), Proceedings of the 33rd EMAC Conference, 224.

Henseler J (2021). Composite-Based Structural Equation Modeling: Analyzing Latent and Emergent Variables. Guilford Press, New York.